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A Note From The President

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A Note From The President

2015 FBR50 Award Winner
**NEWS**!! We won Again!
2016 BEST PET FRANCHISE in the US from Franchise Business Review!!

**NEWS**!! We are looking for a new owner for our In Home Pet Services location in Astoria!

Hello! Thank you for your interest in an In Home Pet Services Franchise.
I'm Robyn Elman, President and founder of In Home Pet Services.

There is one word to describe why I chose to franchise our succesful pet service business: "Opportunity" -

  • An opportunity to provide people interested in animals with a rewarding and lucrative career

  • An opportunity for pet owners across the country to experience the same level of comfort and service we have provided to our over 1600 clients here in NY.

    Take a look at the video below to learn a little bit more about myself and the company!.

    CLICK HERE to see what our Franchisees and Clients say about IHPS or See Our Interview as the Featured Top New Franchsie!!

    My background and the beginnings of In Home Pet Services

    With my degree in Biology from Binghamton University and previous zoo and pet experience, I was given a position as zookeeper at the prestigious Wildlife Conservation Society at the Bronx Zoo.

    In my job search after college, I had found that there were extremely limited career opportunities in NY for someone in my position; I wanted a career where I could utilize my education,experience, and love for animals and also afford to live in NY! The zoo was my only option and I was thrilled to get the job.

    However, after several years I felt like I needed something different to acheive my career goals and I decided to leave. With not many options, I used my past managerial experience to gain a job as store manager of Pet Menu - a large retail pet store in Queens. It was there I decided to make my own "luck".

    I began In Home Pet Services part time and it quickly grew. I developed a solid system for the business and left my job to run the company full time in 2003. Since then, the original location has grown to service over 1200 clients in the area. We became a New York State Corporation, trademarked the In Home Pet Services name, and in 2006 created the franchise system. Our first franchise location opened in Brooklyn, NY in April 2008.

    I am excited to be able to offer the opportunity for others to share in the same success and fulfillment that I have experienced! I look forward helping people to fulfill their dreams of owning their own business while doing something they love.

  • Is Pet Sitting Right For You?

    Is Pet Sitting Right for You?
    -with excerpts from the article by Sherry Holetzky-

    Pet Sitting can be challenging, but it can also be a personally rewarding and lucrative career. This is especially true for people who love animals. But, even if you are an animal lover, that does not necessarily mean pet sitting is right for you.

    Ask yourself these important questions to see if pet sitting is a career choice that suits you:

    1. Are there certain types of animals that you are afraid of, allergic to, or would otherwise not be comfortable caring for?

    2. Are you outgoing enough to meet clients in their homes and discuss terms and prices of your services?

    3. Are you confident enough to conduct interviews and train new sitters to be a part of your business?

    4. Can you afford the necessary start-up costs?

    5. Are you a self-starter who is able to promote your business to a successful level?

    6. Will your schedule and obligations allow you enough time to devote to a pet sitting business?

    "A love for animals is the foundation, but smart business sense is what will keep you operating"......You have to be a people person. The reason you get into the pet sitting business may stem from being an animal lover, but if you are not warm and friendly with owners will be wary of you". - taken from "Pet Sitting Business is Thriving", by Ian White copyright 2005.

    If you are thinking about starting an In Home Pet Services franchise, we will assist you in making the determination "Is Pet Sitting Right for You?"!

    Franchise Package

    We provide you with a complete turnkey system for your franchise. Well, what does that mean to you?
    A turnkey business is a business that includes everything you need to immediately start running the business. defines a turnkey operation as "A product or service which can be implemented or utilized with no additional work required by the buyer (just by 'turning the key')".

    This is exactly what we provide. We have developed a system that will have you up and running and taking in new clients immediately upon opening.
    As an In Home Pet Services franchisee, you will receive:

    (Click on any item below for more information)

    In-Depth Training
    Our Complete Operations Manual
    An Exclusive Territory
    Unparalleled Support
    Use of Our Reputable Trademarked Name
    Ready Made Advertising Materials
    A Section of Our Website
    so much more!

    In Depth Training
    You will go through our complete training program which includes all aspects of the business, from advertising to pet care, from hiring and training staff to bookkeeping, and so much more. You will be involved in classroom as well as on-the-job training and will also include a 4-hr. course in pet first aid & CPR. The training program generally lasts a full week, but can be extended if needed. Upon completion, you will receive a certificate, ready to be framed in your office!

    Our Complete Operations Manual
    We will loan you one copy of our confidential Operations Manual. This includes In Home Pet Services standards and procedures as well as all aspects of running the franchise. Ask us to see a copy of the Table of Contents!

    An Exclusive Territory
    We will work with you to design your exclusive territory, based on a combination of population density and mileage. We will not grant any other franchises rights within your territory. Unlike most franchises, your territory will not be completely fixed when you first start. This way, as your business develops, we will work together to fine tune and alter the boundaries of your territory in order to maximize your efficiency and income potential.

    Unparalleled Support
    We are always here for you! You will have access to our phones at all times as well as a special franchisee email address. You may come for as many "refresher" meetings as you like - we want you to suceed and will be there to help every step of the way in any way we can! We really go above and beyond to give you are much support as you need.

    Use of Our Reputable Trademarked Name
    You will be able to use the In Home Pet Services name for your business. Our name is known throughout the industry for our outstanding, reliable and professional service. We are recognized not only by our clients and their families, but by veterinarians and other pet professionals. Our online advertising, attention in the media, and outstanding website have attributed to our recognized name.

    Ready Made Advertising Materials
    You will have access to our full color business cards, postcards, magnets, flyers, brochures and more! You can start bringing in clients right away with our professional and colorful ads. You will receive hard copies of all our images and ad samples as well as everything on a cd or dvd.

    A Section of Our Website
    This is one of the most important and valuable benefits. By using our professionally designed website, clients will instantly be more confident and excited about using your services. You will have a whole section dedicated to your location, and will include your own email address, client commentary, bio page, etc. Take a look at our site to see each location!

    There's so much more too!
    You will be a part of the "In Home Pet Services Family Network". We will hold annual conferences to discuss new advertising techniques, ongoing training, updates in procedures and possible new services. You will get to meet other In Home Pet Services franchisees and their staff, and exchange stories and ideas.

    Most importantly, you will have a rewarding new career! You will be in business for yourself, but not by yourself. We will be there to assist you when needed and offer our experience and support.

    Interested in becoming an In Home Pet Services Franchisee? Make sure to explore all the resources we have provided for you in this section and start by filling out our online application!


    Can anyone be an In Home Pet Services franchisee?
    2. What type of background do I need?
    3. Why should I choose an In Home Pet Services Franchise?
    4. How much does it cost to start?
    5. How much can I expect to make?
    6. Are there any ongoing payments?
    7. What kind of time commitment is involved on a daily basis?
    8. I am interested! How do I begin the process?

    1. Can anyone be an In Home Pet Services franchisee?
    No. Owning and operating In Home Pet Services Franchise is not for everyone. We are looking for individuals with an entreprenurial spirit in addition to a love of animals.You must have enough finances to start and grow your business and have the support of your family and/or others involved in your life. If you think you would be a great In Home Pet Services franchisee, fill out our online application!

    2. What type of background do I need?
    An In Home Pet Services franchisee can come from many backgrounds. Our turnkey franchise system will help you suceed regardless of your experience. Whether you have a corporate background, animal/pet experience or both, your determination along with our complete system will ensure your success.

    3. Why should I choose an In Home Pet Services Franchise?
    With our complete turnkey package, in depth training, 24hour support, ready to go advertising materials, and your own section of the In Home Pet Services website, you will be prepared to start serving clients and their pets with professionalism and confidence. By following our training and using our support, our methods will quickly help you outcompete any other services in the area and become a well known and respected business within your community. We want you to suceed and will help you every step of the way!

    4. How much does it cost to start?
    The good news is, an In Home Pet Services Franchise requires a significantly lower investment than most other franchise opportunities. The initial franchise fee is $8,000. The initial investment ranges from around $9,200-31,000, dependent on a number of factors. For example, if you will be using a car you already have, if you have a computer that you will use, etc.

    5. How much can I expect to make?
    That depends on you! Gross sales will vary from location to location and will also depend on factors such as population density and income levels. Your hard work, ability to follow our methods and training, and utilizing our support will increase your potential for success! We do not make income guarantees but have an open book policy on income from our corporate headquarters as as well as other franchisees.

    6. Are there any ongoing payments?
    Yes. There is a 5% royalty fee on all gross sales, payable each month. Unlike other franchises, we DO NOT have minimum monthly required payment! This will allow you to grow your business at your own pace without worrying about initial large monthly payments.

    7. What kind of time commitment is involved on a daily basis?
    Like any new business owner, you will need to make your business a priority and devote as much time as you can to helping it grow. As you become established and have a staff of sitters to assist you, you will have more flexibility in your schedule. If you currently have other time consuming committments such as a new baby, or if you need to travel out of town on a regular basis, it may not be the right time for you to start a business. On the other hand, if you have the motivation, dedication, and support of your family, you will enjoy your work and all the benefits and rewards that come with owning and operating and In Home Pet Services Franchise!

    8. I am interested! How do I begin the process?
    Start by filling out our online application. Make sure you utilize all the information and resources we have provided for you, including the Franchisee Resources section, which will give you general information about buying a franchise.

    We will be glad to answer any other questions you may have! Feel free to Contact Us at anytime.

    Application Process

    Becoming an In Home Pet Service Franchisee can take anywhere from a few weeks to a few months. During that time, we go through a series of steps to insure that you are a right fit in our company and that we are a right fit for you!

    Following is a general breakdown of the process:

    Step 1. - After you have reviewed all of the resources we have provided, begin by filling out our online application. After receiving your application, we will thoroughly review it to make sure you meet all the qualifications. We will then contact you by email to discuss your application in further detail and get to know you a little more about you and your goals.

    Step 2. - We will set up a phone interview. Our first phone interview will discuss aspects of the franchise in more detail and give you the opportunity to have more detailed questions answered. We may have one or several phone conversations before the next step.

    Step 3. - FDD document and/or Face-to-Face Meeting. Strong Canidates for a franchise will be sent a copy of our FDD (Franchise Disclosure Document) or it will be given during a meeting at our headquarters in NY. At this time, you will be have the opportunity to view the documents and have them reviewed by your lawyer. We will assist you in any way we can to make your final decision. We strongly encourage an in-person meeting if you are in our area.

    Step 4. - Initial Fee and Training Begins! Congrats! After your franchisee agreement is signed and the initial fee paid, you will begin your training and be on the way to becoming an owner of an In Home Pet Services franchise! You will then be loaned a copy of our confidential Operations Manual and we will assist you in setting up and growing your business.

    Apply Online

    Congratulations! You've taken the first step to be a potential In Home Pet Services Franchisee!

    Please fill out our online application as fully and as in much detail as possible.




    City State Zip



    Current Profession

    Do you own any pets? Have you ever used a pet service?

    Animal Experience?

    Business Experience?

    What is highest level of education completed?

    Where did you hear about In Home Pet Services Franchise Opportunities?

    Why would you like to own an In Home Pet Services Franchise?

    What is your current gross income?

    How much would you expect/desire to earn in your first 3 years of
    operating your In Home Pet Services Franchise?

    Anything else you would like us to know?

    Franchise Resources


    Franchising for Dummies, by Michael Seid

    Franchising 101, by The Association of Small Business Development Centers

    Franchise Bible, by Erwin J. Keup


    A Consumer Guide to Buying a Franchise
    What to Consider Before Buying a Franchise
    Buying a Franchise - from the US Small Business Administration

    Franchisee Testimonials

    As the newest Franchise owner of In Home Pet Services "Nassau's Gold Coast" I was extremely impressed with the thorough training process that I went through and the ongoing support from day one of my opening. Robyn the owner and franchisor answers any questions you have at anytime. I was given all of the materials that I will need to run my franchise and Robyn couldn't have made it any easier to set everything up. This company has such a great reputation already and we get recommended not only by our clients but their veterinarians as well. Buying this franchise was an easy process and I couldn't have made a better choice.

    Heather Lehrman
    In Home Pet Services of Nassau's Gold Coast

    Ever since I was little I wanted to work with animals. They were my passion. As I got older I knew I wanted to be an owner of a business. I always looked into franchises and other small home businesses like pet hotel, or pet photography. After graduating college and not know what I wanted, I was always on the lookout for a great opportunity. I became aware of In Home Pet Services through a friend, and once I found out that it was a franchise, I jumped on the opportunity. It was a great decision! I am now a business owner who works with animals all day long. If you dont mind getting a little exercise and working hard, it will pay off. I am now a proud owner of a great company that has so much potential.

    Tom Mullen
    In Home Pet Services of East Nassau

    2015 FBR50 Award Winner

    Becoming the owner of In Home Pet Services of East Nassau was one of the best decisions I have ever made! Being part of the IHPS family continues to be a great experience. Working with animals is a dream come true. Robyn is always there for support and advice. I am confident that we will continue to be successful and we always have a great time doing it!

    Danielle Citarella
    In Home Pet Services of East Nassau

    I just have to say that the day I found In Home Pet Services and of course Robyn, my entire life changed. I learned what the true purpose of my life was and Robyn helped achieve my dream of becoming an owner of one her Franchises. In Home Pet Services is a family and Robyn walks by our side day after day. I am very happy of being part of this growing family

    Thank you Robyn,
    Diana Hurtado
    In Home Pet Services of Forest Hills

    Being able to work with Robyn has been amazing! I found out about In Home Pet Service through my sister, and it has been 3 years since I have been part of the staff. It%u2019s just so much fun to be able to have a job that you love and clients (doggies & cats) who you simply adore! Robyn is great at what she does and is definitely a role model for my sister and I, since we just opened one of her franchises. In Home Pet Services is like a family and we give lots of love to our animal friends
    We are the Top New Franchise!
    Check out our interview on
    In Home Pet Services Franchise Expanding - FIOS1 Business News

    Franchise Keeps Pet Care At Home - Long Island Business News

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